Support Contact
- Email: 286116014@qq.com
- Service window: Weekdays 10:00-19:00 (UTC+8)
- Language: English / Chinese
Need help with a round, account, or data sync?
Send us details and we will help you recover quickly. The more complete your report, the faster we can reproduce and fix the issue.
Fastest Way To Resolve
1
Describe the issue clearly
What happened, what you expected, and where it blocked gameplay.
2
Share environment details
App version, device model, OS version, and language mode.
3
Attach proof
Screenshot/video plus timestamp and any visible error text.
FAQ
I cannot sign in. What should I do?
Check your network first and ensure your app is updated. If the issue persists, include your account email and approximate failure time in your report.
My history or progress looks missing.
Confirm you are using the same account and lexicon mode. Then re-open the app and retry sync. If still missing, send your device and app details.
Some words are rejected as invalid input.
Guesses must exist in the built-in dictionary. Try basic word forms and avoid punctuation or extra spaces.